I need to configure our HP MFP 4345 to use a local SMTP server to send scans directly to email. I am replacing an existing SMTP server. I configured the SMTP on a new Windows 2012R2 server and tested by placing a email.txt document in the "Pickup" folder,
all works ok. I configure the HP 4345 to access this SMTP server, the HP validates the server, but when I scan from the printer the send fails and "Invalid addressing information" is displayed on the printer console. I used the same address and the earlier
test email.
The part I am having trouble understanding is just that if I place an email in the Pickup folder, it works.
I took a look at this article
https://support.microsoft.com/en-us/kb/230235 but was unsuccessful, the steps were not clear, we are using a hosted exchange so we don't have a local exchange server. Basically I just want to be able to scan in documents and forward them to specific email
addresses.
Any assistance would be appreciated. Thank you. Steve
Here is the log:
2016-06-28 20:02:07 10.108.18.156 10.108.18.156 SMTPSVC1 DUKSMTP01 10.108.18.167 0 HELO - +10.108.18.156 250 0 50 18 0 SMTP - - - -
2016-06-28 20:02:07 10.108.18.156 10.108.18.156 SMTPSVC1 DUKSMTP01 10.108.18.167 0 QUIT - 10.108.18.156 240 0 71 4 0 SMTP - - - -
2016-06-28 20:02:29 10.108.18.156 10.108.18.156 SMTPSVC1 DUKSMTP01 10.108.18.167 0 HELO - +10.108.18.156 250 0 50 18 0 SMTP - - - -
2016-06-28 20:02:29 10.108.18.156 10.108.18.156 SMTPSVC1 DUKSMTP01 10.108.18.167 0 MAIL - +FROM:<itsupport@dukkus.com> 250 0 44 31 0 SMTP - - - -
2016-06-28 20:02:29 10.108.18.156 10.108.18.156 SMTPSVC1 DUKSMTP01 10.108.18.167 0 RCPT - +TO:<swebster@dukkus.com> 550 0 48 26 0 SMTP - - - -
2016-06-28 20:02:29 10.108.18.156 10.108.18.156 SMTPSVC1 DUKSMTP01 10.108.18.167 0 QUIT - 10.108.18.156 240 94 71 4 0 SMTP - - - -
2016-06-28 20:02:29 10.108.18.156 10.108.18.156 SMTPSVC1 DUKSMTP01 10.108.18.167 0 HELO - +10.108.18.156 250 0 50 18 0 SMTP - - - -
2016-06-28 20:02:29 10.108.18.156 10.108.18.156 SMTPSVC1 DUKSMTP01 10.108.18.167 0 MAIL - +FROM:<itsupport@dukkus.com> 250 0 44 31 0 SMTP - - - -
2016-06-28 20:02:29 10.108.18.156 10.108.18.156 SMTPSVC1 DUKSMTP01 10.108.18.167 0 RCPT - +TO:<itsupport@dukkus.com> 550 0 51 29 0 SMTP - - - -
2016-06-28 20:02:29 10.108.18.156 10.108.18.156 SMTPSVC1 DUKSMTP01 10.108.18.167 0 QUIT - 10.108.18.156 240 156 71 4 0 SMTP - - - -